BotHub
Solutions

Give customers quick, useful answers while your team stays focused on the conversations that need a human touch.

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24/7Always-on first replies
01Connected customer channel
100%Context kept at handover
02Why WhatsApp automation

A better way to handle everyday customer conversations

BotHub helps businesses use WhatsApp for the work that keeps coming back: answering questions, capturing enquiries, sharing updates, and routing the right conversations to the right people.

  • Respond to common questions instantly, day or night.
  • Capture complete lead and order details before handover.
  • Keep sales, support, and operations working from one clear flow.
  • Connect customer messages to the tools your business already uses.
Conversations at scale
Built around your teamSimple for customers.
Useful for your team.
What it can handle

One channel, built around the work your business does every day.

Start with the conversations that consume the most time, then connect the next workflow when your team is ready.

01

Lead capture

Turn a WhatsApp enquiry into a clear brief your sales team can act on.

Explore flow
02

Customer support

Answer common questions and guide customers to the right next step.

Explore flow
03

Bookings and reminders

Make appointments easier to request, confirm, and remember.

Explore flow
04

Orders and payments

Keep customers informed from order request through fulfilment.

Explore flow
05

CRM updates

Move useful customer details into the systems your team already uses.

Explore flow
06

Broadcast campaigns

Send relevant updates to opted-in customers without manual repetition.

Explore flow
How it works

Every message moves the conversation forward.

We design the flow so automation handles the repeatable work and your team gets the moments that need judgement.

01Customer messages

The conversation starts in the channel customers already trust.

02Bot understands intent

Questions are guided, qualified, and matched to the right flow.

03Business action happens

Data is captured, a system is updated, or an answer is delivered.

04Team takes over

When a person is needed, the handover arrives with context.

From message to outcome

WhatsApp connected to the systems behind your business.

From the first “Hello” to the final handover, we shape bot flows around the way your customers actually ask for help. That means clearer prompts, better routing, and less repetitive work for your team.

Plan your workflow
Connected workflow
Customer channelsWhatsApp, website, apps
BotHub logicRules, AI, handovers
Business outcomesCRM, payments, teams
Business outcomes
01

Reply faster

Customers get useful answers while intent is still high.

02

Work cleaner

Teams receive structured information instead of scattered chat threads.

03

Grow steadily

Start with one flow and expand as you learn what customers need.

The rollout

A practical path from idea to a working bot.

01Discover
02Map
03Build
04Improve
Built for real teams
“Our customers get answers faster, and our team has more time to focus on the conversations that actually need us.”
BotHub client Zimbabwean business team
Ready when you are

Let’s map the WhatsApp conversations your team should not be repeating.

Start a Bot Project