These terms apply across the BotHub website and client application. A signed customer agreement takes priority for the paid services it covers.
Acceptance of these terms
By accessing or using the BotHub website, client application, or related services, you agree to these Terms & Conditions. If you use the service on behalf of a business, you confirm that you have authority to act for it. If you do not agree, do not use the services.
A proposal, statement of work, service agreement, or support agreement may set additional terms for a customer project. If a signed customer agreement conflicts with these terms for the paid services it covers, that agreement takes priority.
About BotHub
BotHub is a Zimbabwean technology and automation business based in Bulawayo. We provide services that may include WhatsApp automation, AI bots and assistants, business automation, application development, website development, custom systems, software, hosting, integrations, and managed support.
Information on this website describes our general capabilities. It is not a binding offer, fixed quotation, guarantee, or promise that a specific feature, platform, integration, price, or delivery period is available for every project.
Managed bots and client workspaces
Our primary service is managed delivery: BotHub develops and configures the agreed bot, connects authorised services, provisions a client workspace and billing account, and assigns the agreed subscription. Clients use the workspace to manage conversations, team access, and the settings made available to them.
Bot behaviour, integrations, launch requirements, support scope, and changes are agreed for each project. Access to the application does not include an unrestricted bot builder, every integration, or unlimited development. Additional work and service levels must be agreed with BotHub.
Accounts, ownership, and access
Provide accurate account and business information, protect your password and integration credentials, and promptly tell us about suspected unauthorised access. Workspace owners are responsible for authorising their staff and reviewing access when responsibilities change.
You retain responsibility for your business content and for the authority to connect each WhatsApp account, phone number, system, or data source. You authorise BotHub to process messages, manage agreed templates and integrations, and access the workspace as needed to deliver, support, and secure the service. This authority does not transfer ownership of your business assets to BotHub.
WhatsApp messaging and platform requirements
Use of WhatsApp integrations is subject to Meta and WhatsApp terms and policies. Obtain the required recipient permissions, respect opt-out requests, and do not send unsolicited, deceptive, or prohibited messages.
Free-form replies are restricted to the applicable customer service window. Outside that window, use approved message templates. Meta controls template approval, account eligibility, delivery, and platform limits; API acceptance is not a delivery guarantee.
WhatsApp Business Messaging PolicySubscriptions, invoices, and usage
Development fees, hosting, support, allowances, and billing periods are set out in the agreed quote, invoice, plan, or customer agreement. Hosting subscriptions and AI credits are separate. Third-party charges may also apply as disclosed in your arrangement.
The current hosting checkout creates an invoice and applies the purchased plan after verified payment. It does not automatically charge renewals or provide prorated credit. An administrator may also assign an agreed plan. An unpaid invoice does not establish that a payment was received or that a bot has been launched.
Contact [email protected] about renewal, cancellation, refunds, plan changes, or service disputes. Any rights required by applicable law remain unaffected; additional commercial terms must be agreed rather than inferred from a dashboard status.
BotHub Assistant and automated responses
BotHub Assistant uses artificial intelligence to answer general questions and help visitors identify relevant services. Its responses may be incomplete, inaccurate, or out of date and should not be treated as professional, legal, financial, medical, or technical advice.
You should verify important information with the BotHub team before making a decision. A conversation with BotHub Assistant does not create a customer relationship, approve a project, confirm pricing, or vary an existing agreement.
Do not submit passwords, payment credentials, confidential business records, health information, or other highly sensitive information through the assistant.
Enquiries, quotations, and projects
Submitting an enquiry does not oblige either you or BotHub to proceed with a project. Pricing, timelines, scope, responsibilities, support arrangements, intellectual property ownership, payment terms, and acceptance criteria will be confirmed separately where applicable.
You are responsible for giving us accurate requirements and for confirming that you have authority to share any systems, data, content, branding, or third-party credentials required for a project.
Acceptable use
Use the website, application, bots, and connected services only for lawful purposes. Do not interfere with their operation, attempt unauthorised or cross-workspace access, introduce malicious code, scrape or overload the service, impersonate another person, or infringe another party’s rights.
You must not use BotHub Assistant to generate unlawful, abusive, deceptive, harmful, or infringing material, or attempt to discover private prompts, credentials, security controls, or internal configuration.
Intellectual property
Unless stated otherwise, the website, branding, design, text, graphics, software, and other website content belong to BotHub or are used under licence. You may view and print reasonable extracts for personal or internal business evaluation.
You may not reproduce, sell, publish, modify, reverse engineer, or commercially exploit website content without prior written permission. Intellectual property created for a customer project is governed by the relevant customer agreement.
Third-party services and links
Our website and solutions may refer or connect to third-party services such as WhatsApp, hosting providers, payment services, APIs, social networks, and AI providers. Those services have their own terms, policies, availability, and technical requirements.
BotHub is not responsible for third-party websites or for interruptions, policy changes, suspensions, losses, or security incidents caused by a third-party platform outside our reasonable control.
Availability and support
We aim to keep the website useful and available, but we do not guarantee uninterrupted or error-free access. We may change, suspend, secure, or withdraw any part of the website for maintenance, security, operational, or business reasons.
Application and bot availability also depend on hosting, credentials, connectivity, and third-party platforms. Paid support commitments are governed by your customer agreement. Contact [email protected] for assistance or change requests; a dashboard status does not itself promise a response time or service-level guarantee.
Disclaimer and limitation of liability
The website is provided on an “as available” basis for general information. To the extent permitted by law, BotHub excludes implied warranties relating to the website and is not liable for indirect, incidental, special, or consequential loss arising solely from use of, or inability to use, the website.
Nothing in these terms excludes liability that cannot lawfully be excluded. Liability connected with paid services will be addressed in the applicable customer agreement.
Privacy
Our collection and use of personal information through the website, application, and managed WhatsApp services is explained in our shared Privacy Policy. You are responsible for providing appropriate notices and permissions for information you supply or process through your business workspace.
Read the Privacy PolicyGoverning law
These terms are governed by the laws of Zimbabwe. Disputes under these terms are subject to the jurisdiction of the courts of Zimbabwe, unless applicable law or the relevant signed customer agreement requires otherwise.
Changes and contact
We may update these terms when our website, services, or legal obligations change. The revised terms will be posted here with a new effective date.
Questions about these terms can be sent to [email protected] or directed to BotHub at Jason Moyo, Africa House, Office 421, 4th Floor, Bulawayo, Zimbabwe.
